📉 4 popup mistakes costing you 60% of subscribers


Last week, I took a long look at MagBak’s website popup strategy. I spent about 90 minutes looking at their method on desktop and mobile. I wanted to see how they turn visitors into email subscribers.

I use this same breakdown during strategy calls with DTC tech accessory brands. My goal is to help them turn website visitors into buyers without relying on discounts.

Want one for your brand? Book a free strategy call with me.​

Alright, let’s take a look at MagBak’s popup:

Why MagBak caught my attention

MagBak have built something special in a very crowded phone case market. Founded as a minimalist design company, they make magnetic phone cases and mounts. You can stick your iPhone anywhere—car, kitchen, or wherever.

Their cases range from $49-89, positioning them firmly in the premium space. They’re focusing on tech-savvy professionals and remote workers. These users prefer clean design and functionality instead of flashy features.

Let’s break down 4 core components of their popup:

1. Headline & offer strategy

Here’s what they’re doing well: The message is crystal clear —“UNLOCK 15% OFF YOUR ORDER plus get VIP updates.” Visitors clearly know what they'll get, and “UNLOCK” adds excitement to a simple discount offer.

Here’s what they could do better: The headline and offer focus only on discounts. This poses a problem for a premium brand. The headline attracts bargain hunters while the 15% discount trains customers to wait for sales. This positioning undermines their $50-89 price point and premium minimalist brand identity.

Here’s how I’d fix it: Change the headline to something like “The Minimalist Mobile Blueprint: 5 Mistakes That Make Your Phone a Clunky Mess (And How to Create the Perfect Streamlined Setup).” This attracts quality prospects who prefer expertise to discounts.

Heck, I’d sign up for that!

2. Timing trigger

Here’s what they’re doing well: The popup shows up after about 10 seconds. This gives visitors time to quickly glance at the home page without interruption.

Here’s what they could do better: They should use behavioral triggers instead of just a basic time delay. This means that a newcomer who shows interest gets the same attention as someone ready to leave. They’re missing opportunities to segment based on engagement level.

Here’s how I’d fix it: Switch to scroll-based triggers (40% page scroll) or exit-intent detection. This targets people who are truly engaged. It avoids hitting everyone at the same time.

Want me to audit your brand’s popup? I’ll find 3 conversion leaks and give you the fixes in less than 30 minutes.
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3. Close/exit options

Here’s what they’re doing well: The X button in the top right corner is easy to spot on both desktop and mobile.

Here’s what they could do better: When someone closes the popup, that’s it—they get nothing. This is a dead end. It wastes a chance to learn why they weren’t interested or to suggest an alternative.

Here’s how I’d fix it: Add a micro-survey option like “Not interested in discounts? Get our setup guide instead. You can also track close behavior to retarget with different messages later.

4. Product photography

Here’s what they’re doing well: They have a clean, minimal design for the popup. It fits their brand well and doesn’t overwhelm with visuals.

Here’s what they could do better: There’s zero visual storytelling happening. No product images show the magnetic mount in action. There are no lifestyle shots of someone using the case in their car or kitchen. They’re missing a big chance to show off the “mount anywhere” feature that makes their product special.

Here’s how I’d fix it: Add a single hero image—they have plenty of great images to choose from on their site.

  • Show the phone mounted on the car dashboard.
  • Display it in the kitchen while cooking.
  • Highlight the home office setup.

This helps visitors visualize the problem-solving value rather than just reading about it.

Here’s my fixed popup:

And here’s a before-and-after view:

See the difference?

MagBak has a solid foundation with their popup—clean design, clear branding, good mobile responsiveness. They want to be a discount brand. However, they should be recognized as the expert in magnetic mounting solutions.

Want to see YOUR popup get the same treatment? Book a free 30-minute strategy call with me—I’ll show you exactly what’s broken and how to fix it.

The goal isn’t more subscribers - it’s better subscribers who value education over discounts.

Quick tips

→ Emphasize education over discounts: Use phrases like “Get The Minimalist Mobile Blueprint” instead of “15% OFF.” This attracts quality prospects who value expertise more than price cuts.

→ Use behavioral triggers instead of time delays: Set popups to appear after 40% page scroll or on exit intent. This catches engaged visitors instead of interrupting everyone equally.

→ Add alternatives when people close your popup: Instead of a dead end, offer “Not interested in discounts? Get our setup guide instead” to capture different visitor types.

→ Show your product solving problems visually: Include lifestyle images of your product in action rather than just text. Let people see themselves using your solution.

Which brand should I analyze next?

I’m always on the lookout for DTC tech companies using creative popups and email strategies.

Hit reply and let me know.

Until next time, see ya! đź‘‹

Gannon

P.S. Seeing these fixes, you’re probably wondering what YOUR popup is costing you. Most brands I audit are losing 40-60% of potential subscribers due to fixable mistakes like these.

Get your MagBak-style popup audit in a free 30-minute call - I’ll show you exactly what’s broken and how to fix it.

Heads up: I only do 3 of these audits per week, and next week is filling up fast.

​Grab your free popup audit call here​

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